Ask Us Anything

Need help?

Frequent Asked Questions

We are here to help

General

Our Office Hours (Mon – Friday / 09:00 – 20:00 UTC/GMT +2 hours)

For your convenience, we’ve listed our working hours based on other countries’ time zone:

Berlin, Germany (GMT+1) – Mon – Friday / 08:00 – 19:00

London, UK (GMT) – Mon – Friday / 07:00 – 18:00

New York, NY, USA (GMT-5) – Mon – Friday / 02:00 – 13:00

Tokyo, Japan (GMT+9) – Mon – Friday / 16:00 – 03:00

Moscow, Russia (GMT+3) – Mon – Friday / 10:00 – 21:00

Ottawa, Canada (GMT-5) – Mon – Friday / 02:00 – 13:00

Dubai, United Arab Emirates (GMT+4) – Mon – Friday / 11:00 – 22:00

*Although these are the official working hours, our dedicated team can offer 24/7 support. To speak with a specialist outside of our working hours, simply email us at info@cybeem.com and a member of our team will be in touch with you shortly.

Email: info@cybeem.com
Phone: +357 99136669
Address: Georgiou A89 Potamos Germasogias, Limassol, Cyprus

*Please note that you can also use our live chat during our working hours. For our working hours please refer to the question above.

Don’t be shy, come say hi to us on our social media platforms on FacebookInstagram and Twitter.

Let’s connect.

Our team consists of expert Web Designers, Network Administrators, Marketing Content Writers and awesome Graphic Designers who have experience on a global scale.

Great – now we’ll need a list of things from you. If you don’t know or have any of the following, don’t worry we’ll create them for you.

  • Domain name (address of your website that people type in the browser)
  • Contact Details (telephone number, address, email)
  • Company Details (brand name, style)
    Brand Identity (Logo, colour scheme, font, design)
  • Text Content
  • Images/video content
  • E-store (payment gateway – JCC, PayPal, Stripe, Viva Wallet)

Yes – our team of developers can set an e-commerce platform for you. If you already have a website, we’ll incorporate it in. Otherwise, if you don’t have a website, we’ll need to create one. We will also need your preference regarding the payment gateway (JCC, PayPal, Stripe, Viva Wallet).

We are sorry to see you go. If you no longer wish to proceed with our services, our dedicated team of developers will back up your site in file form and they will send it to you via email. They will also transfer your domain name to an account of your choice. In addition, you must pay any outstanding balance.

Yes, we provide several hosting services to accommodate your needs. 

Websites are usually delivered in 3-5 weeks. Please note that certain websites may take longer.

Of course, we can help you update, redesign and maintain your current website. 

Our customers are usually small to medium scale companies. These companies are within the beauty & fashion, luxury goods, real estate, and food and catering industries.

Our dedicated team will be by your side to help you with all IT aspects. You can always count on us for any questions, clarifications or any updates you wish to implement. 

First of all, a domain name is the address of your website that people type in the browser to visit your website. For example, www.cybeem.com is a domain name. Our team can assist you in picking one for your website. You can also choose the extension that you’d like your website to have ( .com, .com.cy, .net, .org, .cy, .gr)

Yes, when we build our websites, we take into account the user experience on a mobile device. In fact, did you know that 65% of all e-commerce traffic happens via mobile devices?

Of course you can. Once the website is finalised, our web developers will give you credentials to login and make any changes you like regarding the content. Due to security reasons, we do not provide access to the coding; however, we can make changes on your behalf should you need to.

Of course – our team can take up and provide full support. We’ll send you monthly reports of your website as well as documentation so that you can trace every step.

Payment

We accept bank transfers, ibank, payment through direct link and cash.

Generally, prices start from €1000 but this might increase depending on the complexity of each project. For a quotation, please click here.

You pay a deposit before the start of a project and then you pay be remaining cost at the end.

Sure, we’ll find you the most cost-efficient way to materialise your ambitions and get started. Contact us and we’ll discuss your options.

Support

Living Abroad? We offer International Service & Customer Support. This means that, regardless of where your business is located you can still continue using our services. We promise transparency, trust and excellence. To contact our support team please visit our support page here or simply contact us via our live chat. We are dedicated to providing results that are based on transparency, trust and excellence.

We offer live chat support during our Office Hours (Mon – Friday / 09:00 – 20:00 UTC/GMT +2 hours)

Are you ready to embark on your digital journey? Simply enter your details here, tell us more about your goals and ambitions regarding your project, and a member of our team will shortly be in touch with you.

Marketing

Absolutely, our expert team can help you build a strong online presence in many ways such as managing your social media, elevating your email marketing game, optimising your website to rank higher on google, and contacting micro-influencers. For further information about our digital marketing services, please click here.

Absolutely – our expert team of copywriters will provide you with compelling copy that will help you attract and retain your customers.

Yes, all the websites we create come with basic optimisation. For more advanced SEO, please get in touch.

To begin with, a landing page serves as the entry point for a website and is usually used to attract traffic. Yes, we do build landing pages as part of content marketing.

Do you want to promote your products or services using email? Reach thousands with a simple click. Send unlimited emails to unlimited groups, customers with direct email marketing. Please note that our email marketing services require a domain name. We strongly advice our clients not to use their primary domains for email marketing purposes because their domain can sometimes be marked as spam creating other future problems.

Servers

These servers are built for different audiences. Simply put, it all comes down to usage. The standard package supports new businesses with a small number of customers, high performance supports businesses small to medium businesses who already have a regular customer-base and lastly dedicated performance, supports large businesses that have thousands of visitors every day.  For example, a blogger who has just started will use the standard plan. A fashion boutique that has been around for a while and already has an established customer-base will go for the high performance. Lastly, a supermarket that receives thousands of orders every day will go for the dedicated performance.

Yes, depending on the traffic that your website has, our team can assist you in choosing the best plan for your business. Please note that there are different levels within each plan so you stay within your chosen plan but move upwards or downwards depending on your traffic.

Scroll to Top

Let's arrange a phone call. We’d love to talk to you!